Returns & Exchanges

We want you to be fully stoked on your new gear, which is why we offer a 30-day return window for all unused parts and apparel in their original packaging. Please note that complete bikes must be unassembled and in their original shipping carton to qualify for a full refund.

1

Check Eligibility

Ensure your items are in brand-new condition with all original tags and packaging intact within 30 days of the delivery date.

2

Request a Return Authorization

Contact our support team with your order number to receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

3

Pack and Ship

Securely pack your items, include the RMA slip inside the box, and drop off the package at any authorized carrier location using the provided label.

4

Inspection and Refund

Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing